Zumiez
Reviews and Complaints
Christmas delivery FAIL
Preferred solution: Let the company propose a solution
Website, customer service, and stories sucks!!!
Preferred solution: Let the company propose a solution
Lw0599 worst zumiez employee ever the cashier cj0633 was great
Worst experience ever
Preferred solution: Let the company propose a solution
Security Review
Horrible employees
Zumiez - Exchange Policy Review from Columbus, Ohio
Zumiez - Shipping Service Review from Germantown, Maryland
Zumiez - Cashier Review
Rude employee comment
Return policy and Rudness
I purchased two items at Zumiez on a black Friday,there was a buy 1 get one half off deal.After purchasing it I decided to return it because I felt 36 dollars for 2 shirts was expensive.When I purchased these items I purchased with cash and no one asked for any information.But when returned they said they needed some sort of goverment ID.I asked why and the cashier said"look it up yourself and something about preventing scammers" telling us that it was a law in our state.This surprised me because as a teen I have returned many items and have never needed any sort of ID .Luckily my cousin has her Linsence.I felt disrespected and disgusted at this behavior.The store itself I am not a huge fan of due to its disorganization.
- Cashier
Preferred solution: Price reduction
Gift Card Review
Over-charged my credit card!
Do not ever order anything online from Zumiez! Last week, I ordered three shirts on their website.
They charged me the original amount at that time. I noticed that additional funds were holding on my credit card..an additional $100 was pending! I called customer service and they said that since two of my items came from different stores, those stores charge you as well but it will drop off eventually!? I have never had a store do that.
What if that extra $100 was not available? What if I needed that money to pay a bill? Do not order online from this company. They should only charge you the amount of your purchase and handle those issues at their expense and not at the expense of the consumer.
Terrible! I will never order anything from them again!
2 Out of 3 Items I purchased Were The Wrong Items
Over a month ago, I was searching the internet for a pair of Von Zipper Comsat Sunglasses. I found one site had them for $20 less than the rest of the sites, and that was Zumiez.com.
While I was on the site I noticed that they had a "buy 1, get 1 50% off" deal on jeans. So I found two pair of jeans that I am very familiar with, one I was really excited about, they were the RVCA Chevy's.
In about a week or so, I received my packages from Zumiez. I had spent nearly $200 on their site mind you. The first thing I did was opened my Von Zipper Comsat Sunglasses. I was disappointed to find out that in the Comsat box, was a pair of Deccos (another, cheaper style of Von Zipper). I took pictures for proof, and sent them back to the company.
I immediately put the jeans in the wash with my colors as I planned on wearing the RVCA Chevy's later that night. Guess what? When I took my clothes out, I found out that they never sent me RVCA Chevy's. They sent me RVCA Regulars. A similar style, just a tad thinner, and NO stretch like the Chevy's have.
I contacted the site, I contacted Paypal....guess what? Paypal told me to send the sunglasses back, and they would refund my accont once I posted the tracking number. NOPE. I NEVER received the $85 refund for the sunglasses, and since I washed the jeans, I lost that case too.
Meanwhile, they were'nt even nice about it. They were one of the nastiest companies I ever dealt with.
STAY FAR AWAY FROM ZUMIEZ.COM!!!!!!!!!!!!!!!!!!!!!!!!!
Beware of Zumiez Shoe Service and Policies before you order online - Free Shipping is Not what you think...
Preferred solution: Let the company propose a solution
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This is currently happening to me and says it will be delivered Dec 30 and I ordered this online on 12/18 When did your Order arrive ?
Could it be UPS? And if they have a guarantee, shouldn't they give you something for not being able to keep to their promise?
i know Amazon would.
I still have 8 days waiting for my board, and still am. I also called them and they said the same thing. They're so unorganized