store customer service service customer order money items employees shoes online

Website, customer service, and stories sucks!!! | Zumiez review from Winchester, California

2.2
Details
The website doesn't *** discounts, it won't let you enter more than 1 gift card. I call customer service, they place my order but then say they don't accept gift cards over the phone. I would have to go to the store within 48 hrs to pay for the item then return to pick it up at the store one it's shipped there. What a hassle! ! A few months before this, I was in the store and an associate told me that everything in the store was buy one get one 50% off. When I went to pay, the cashier said no only certain items. I asked the girl that worked there in front of the cashier and manager why she said that and she said sorry, she told me the wrong info. That's not my problem. The manager didn't honor any discount knowing his employee told me the wrong info. This store needs help on how to run a business! !!!
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Review
#579324 Review #579324 is a subjective opinion of poster.
Service
Zumiez Cashier
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Zumiez - Exchange Policy Review from Columbus, Ohio

2.4
Details
Bought a pair of shoes in store, had to return them, because the person who they were for couldn't use them. when buying them, the "supervisor" i guess he is, was rude and all over the place. he took like 10 minutes to check our items out, and just seemed distant like we didn't matter. as it happens, he was there when we returned them! Lord, the faces, and the shaddy eyes! He seemed annoyed, as if we returned stuff there all the time (first time buying actually, not thinking about buying there again!) Odd thing is, i bought them with a debit card, and it was past 30 days, so i read their terms on that, and he wasn't supposed to return anything to my card. But he did, apparently. however, nothing has showed up on my bank from them. No refund or anything. blows, doesn't it? i wonder what happened to that money...
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Review
#577370 Review #577370 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I always shop at my local stores since my daughter is an avid skateboarder and she loves the clothes, accessories, etc. I recently purchased a Duster skateboard for her, something she has been wanting for a very long time, through the online store. I opted for the...
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3 comments
Anonymous
#1082695

This is currently happening to me and says it will be delivered Dec 30 and I ordered this online on 12/18 When did your Order arrive ?

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Review
#574383 Review #574383 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • ZUMIEZ ONLINE SHOPPING
I purchased two items at Zumiez on a black Friday,there was a buy 1 get one half off deal.After purchasing it I decided to return it because I felt 36 dollars for 2 shirts was expensive.When I purchased these items I purchased with cash and no one asked for any...
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3 comments
Anonymous
#1161783

Presenting a photo or government ID is not required by law but it is required by Zumiez company policy to give any type of exchange or refund. There are sometimes exceptions at the discretion of a store manager. If you are looking for an exchange or refund from any type of store, it's best if you read the return policy usually printed at the bottom or back of your receipt.

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Review
#563416 Review #563416 is a subjective opinion of poster.
Service
Zumiez Cashier
Cons
  • Cashier
Reason of review
Poor customer service
Loss
$14
Preferred solution
Price reduction
Tags
  • diamon

Zumiez - Shipping Service Review from Germantown, Maryland

1.7
Details
This was the 1st experience trying to purchase from the Zumiez website. I consider myself to be very computer literate and because I hate malls & crowds I do all of my shopping online. I have to say that this website is sucks at navigating. When I finally figured out how to checkout after having to edit the billing & shipping 3x since I was buying a gift for someone and site kept default setting the shipping address back to my own address. I finally got to the last step to enter my credit card info, and to my surprise & more irriation the pull down box to enter the month of the card expiration- stops at September- and as my luck would have it, my card expires in October-WTF, right? So I try to call the toll free customer service number, and all the recording said that they were currently closed and to try calling back later- without leaving the hours of operation. I am now officially irriated with this company and changed my mind about placing that current or any other future orders from this company!!!!!
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Review
#557580 Review #557580 is a subjective opinion of poster.
Service
Zumiez Shipping Service
1.0
Details
Basically to start off I have to say, I will NEVER be buying from Zumiez ever again. First of all I tried to order online, said it wouldn't take my card. Had to call to put in an order. Kind of annoying, but whatever. Immediately after putting in the order I check my...
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Review
#551238 Review #551238 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Problems with payment
Loss
$80
Preferred solution
Let the company propose a solution

Store Open Time Review

Well before I went to the store I decided to check what time they closed and saw that they closed at 9:00 and was going at 8:00 so I go and I see that they are barley closing , then I ask if I can just get my stuff and pay and he rudely said no and have me a very disrespectful stare ...
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Review
#549902 Review #549902 is a subjective opinion of poster.
1.0
Details
I bought some things at a zumiez store in gurnee il there is a lady there she was being rude because I wanted to return some pants she kept asking me if I wanted to exchange for something else and I kept telling her I wanted my money back . And after the 5th time . Her...
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2 comments
Anonymous
#887801

// YOU TOO??? WOW WHO HAVENT THESE *** PISSED OFF THEY SHOULD REPLACE THE WHOLE STAFF IMMEDIATELY WHERE THE *** DO THEY FIND THESE PEOPLE? ONLY IN GURNEE SMFH

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Review
#548238 Review #548238 is a subjective opinion of poster.
Service
Zumiez Cashier

Rude employee comment | Zumiez review from San Diego, California

4.0
Details
Me and my gf were killing time on her lunch break and we walked in to zumiez mission valley. We were just browsing the store like any other person does and there was a lady behind the cash wrap and she asked me what I was looking for and she apparently got mad because I couldn't answer her question with a specific item. I thanked her and she commented in a very rude tone.."OH DONT WORRY, WE ARE STILL GETTING PAID REGARDLESS OF YOU BUYING SOMETHING OR NOT..I AM JUST FIGURING OUT WHY YOU ARE WANDERING AROUND OUR SHOP. My gf and I felt so unwelcome at that point that it was so awkward to be in the store anymore and she was actually going to buy a Nixon watch that they had in the front. I didn't get the lady/girls name but I know she had tattoos on her arms and back. I had never been treated this way in any store like this one.
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Review
#535760 Review #535760 is a subjective opinion of poster.
Reason of review
Poor customer service

Beware of Zumiez Shoe Service and Policies before you order online - Free Shipping is Not what you think...

1.0
Details
Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice that it shipped. The original arrival date was 9/4 then changed to 9/5 now its 9/11. Very disappointed in customercare not knowing how to handle this call, not taking accountability that something was screwed up, not willing to look into this at first to help me out, throwing the 3-10 business days policy at me for free shipment making it seem like it was my fault since I picked free shipment and then to see the shipment tracking date was moved out to 9/11. Great service... lost a customer....
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1 comment
Anonymous
#903059

I usually receive my packages in 4-5 days with free shipping, maybe they had a lot of orders going out at the time.

Review
#530602 Review #530602 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Let the company propose a solution