Zumiez

The customer service is rude and do not understand the issue when I explained to them in writing in 4 emails. and told me they do not have access to tracking!!!

The issue was the tracking of the item purchased from Zumiez does not work and when the iI received a message stating was delivered to me, the message did not indicate where it was delivered to me is it my address or to the store?

And I did not receive any photos or delivery updates from the driver or by the tracking.

I did NOT receive a message or email regarding where the item was delivered and if it is ready for me to pick up and where to pick it up with the phone number. and I did not receive a CALL WHEN MY ITEM WAS READY TO PICK UP. I tried to explain this issue to the customer service so they can fix it for me and for the other shopper, I got an insult from the customer service who did not understand the issue in 4 explanations emails.

The following are the Email messages between myself and the ZIMIEZ CUSTOMER SERVICE. You be the judge: is this a customer service or kids chatting.

--After I placed my order, I received this Email message Stating they will CALL ME: when my order is ready to pick up

Thanks for your order!

Here is the info you need:

We will call you when your order has arrived and is ready for pick-up! Order [laced Nov 23, 2023, 8:27:33 AM

--- 5 days later Because the tracking of the item at ZUMIEZ.COM DOES NOT WORK. I sent this email to the customer service:

Why I am not able to track my order?

Your company does not allow tracking.

When I do, I get this message:

Woah, Cool!

Your package is going to be hand-delivered by a local Zumiez employee. It will be at your door within 4-8 business days.

Not home?

No worries! We'll leave your package in a safe place.

Here's what may be different than your normal carrier experience:You won't have live tracking (at this time), but plan on receiving your package within 4-8 business days.You will get text message updates on the day of your delivery. This will allow open communication between you and your driver, up

until your package is delivered.Your driver will probably have a cool fit on.

--- Ben | Zumiez Customer Care : Your shipping address for this order is set to the Zumiez at the Outlets at Orange. This means your order is delivered to this Zumiez location, and is ready for pickup.

In the photo that your Zumiez driver submitted, it also shows the billing and shipping information on the label, as the store has received and is holding onto your package now. The address for this Zumiez location is at 20 City Blvd West, the Outlets at Orange

--- Me: Why this information was not indicated in the tracking?

Is it a secret?

--- Ben | Zumiez Customer Care: When you placed this order, this is the shipping method you selected - **Free Ship to Store**. You chose the **Zumiez at The Outlets at Orange** to be the **pickup location** for your order. Your order was delivered to this store via Zumiez Delivery.

With our personal Zumiez Delivery service, we do not have a way to access live tracking. Please contact the Zumiez at The Outlets at Orange about your package that has been ready for pickup.

---Me: Yes I know what I ordered and where the delivery would be, but the tracking does not say where is my order.

DID YOU UNDERSTAND or you want me to explain FOR THE FOURTH TIME?

I will explain again.

The tracking of the order does not provide information on where about the order.

When I try to track my order , it says this ONLY.

Woah, Cool!

Your package is going to be hand-delivered by a local Zumiez employee. It will be at your door within 4-8 business days.

Not home? No worries!

We'll leave your package in a safe place.

Here's what may be different than your normal carrier experience:You won't have live tracking (at this time), but plan on receiving your package within 4-8 business days.You will get text message updates on the day of your delivery.

This will allow open communication between you and your driver, up

until your package is delivered.Your driver will probably have a cool fit on.

And when I is delivered, it will not say it was delivered to the store.

DO YOU UNDERSTAND NOW?

---Ben | Zumiez Customer Care: We have a zero tolerance policy for hostility here at customer care - I am here to help you, and if you are unwilling to cooperate I will no longer be responding to your emails.

As I explained, **your order has already been delivered at the Zumiez location that you selected at The Outlets at Orange. They have your package ready for pickup.**

You didn't receive tracking information, because as stated, **we do not provide live tracking through our Zumiez Delivery service

Zumiez was the only place I could find an XL DC Slayer hoodie. So I ordered it, not a problem at all.

I was told that it would come FedEx and that was when everything went sour. Zumiez is an awesome take care of ya company, however FedEx is far from it. Give this dude Eric a raise that took care of this and took my order because I explained to him of how FedEx lost my packages so many times in the past and has been nothing but bad. So awesome Eric sent me another hoodie express and he put my phone number and directions for the FedEx guy to follow them.

Now however I never knew this but I didn't realize that if you don"t know how to read or follow simple directions you could work for FedEx. When the package was said to be delivered the FedEx person sent a picture of the package on someone else's porch and never received a phone call from FedEx. Very highly pissed off with FedEx. Zumiez ain't never gonna believe this happened again but when I called to explain this all over again good ol awesome Eric answered the phone and apologized for what happened but I told him it ain't any off our faults, it's FedEx.

We realized there is a Zumiez 30 miles from my house, so he expressed shipped me Slayer hoodie to the store because it is so much more rest assured that when I go to store to pick it up it will be there.

Zumiez has great customer service and takes care of your orders. Like I said, give ol awesome Eric a raise for making sure that I got what I paid for.

I ordered a product 4 days ago. Today, I checked my account and 2 charges are made to my credit card for the same amount.

Its been 4 days, 2 weekend and 2 business days. NO tracking number supplied. When asked, they stated that an employee when drive and hand deliver the product to the resident. Asked when should i expected it?

Their response, in total, 2 weeks max! I asked if i can cancel, they responded no because the order has already been submitted in to the system. BUT, the product has yet to make it to deliver service. Wait!

They just stated that the product will be driven by an employee and hand delivered!. Product is still at their location and sitting, I cant cancel, I get charged twice, not tracking info, Very poor business practice.