Zumiez - 2 Out of 3 Items I purchased Were The Wrong Items

Over a month ago, I was searching the internet for a pair of Von Zipper Comsat Sunglasses. I found one site had them for $20 less than the rest of the sites, and that was Zumiez.com.

While I was on the site I noticed that they had a "buy 1, get 1 50% off" deal on jeans. So I found two pair of jeans that I am very familiar with, one I was really excited about, they were the RVCA Chevy's.

In about a week or so, I received my packages from Zumiez. I had spent nearly $200 on their site mind you. The first thing I did was opened my Von Zipper Comsat Sunglasses. I was disappointed to find out that in the Comsat box, was a pair of Deccos (another, cheaper style of Von Zipper). I took pictures for proof, and sent them back to the company.

I immediately put the jeans in the wash with my colors as I planned on wearing the RVCA Chevy's later that night. Guess what? When I took my clothes out, I found out that they never sent me RVCA Chevy's. They sent me RVCA Regulars. A similar style, just a tad thinner, and NO stretch like the Chevy's have.

I contacted the site, I contacted Paypal....guess what? Paypal told me to send the sunglasses back, and they would refund my accont once I posted the tracking number. NOPE. I NEVER received the $85 refund for the sunglasses, and since I washed the jeans, I lost that case too.

Meanwhile, they were'nt even nice about it. They were one of the nastiest companies I ever dealt with.

STAY FAR AWAY FROM ZUMIEZ.COM!!!!!!!!!!!!!!!!!!!!!!!!!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or service
Wrong Clothing Items
Review category
Auctions and Internet Stores
review #484580 by
Had an experience with Zumiez? Submit review ›
Helpful? 3 Yes 3 1 No 1
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 19 #1161777

The easiest way to have had that taken care of would be to have taken them to a store. Zumiez fulfills its online orders through its stores and they go by SKUs and photos. It's very easy to mix up items that look almost exactly the same.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Zumiez. However, many companies do monitor reviews on our site.

You were reading a complaint about Zumiez.
Filing a new complaint about