Profiled By Zumiez Employee
Today I was in the Zumiez store at the Citadel mall in Colorado Springs looking for a gift for my girlfriend. I'm from out of state and have never been to this store before.
I was in the store for about 30 seconds when I went to the cashier and asked if they had what I was looking for. When she said no they didn't I proceeded to leave when I was stopped by another woman employee who said to me "We know you stole something" I then asked her "You know I stole something?" to which she responded "Well you just look sketchy" long story short she asked me to empty my pockets and she found out that I HAD NOT stolen anything. She did not apologize but tried to justify why I looked so "Sketchy" I was wearing sweatpants and a grey zip up jacked with a black shirt underneath....I don't see how that is sketchy at all. This is the worst experience I have ever had at any store.
To not only be accused of lying based on how I look but to not even get an apology?!
That is ridiculous!! I will never be going to this store again and will be making sure everyone I know knows about my experience here.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Zumiez Cons: Employee attitude, Being accused of stealing, Being profiled by employee, Rude employee, Not getting an apology from employee.
Location: Terre Haute, Indiana
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