1.1
Details

Update by user May 22, 2019

THEY CALLED ME “HEY JOSÉ” IN A VERY RACIST AND INSULTING WAY CAUSE THEY HAD REFERRED ME TO MY NAME BEFORE. AFTER ALL, I HAD TO PAY THE FEE AND NOW THE SHOE COMES IN A WRONG SIZE!!

Original review posted by user May 22, 2019

WATCH OUT!! THEY REALLY DON’T SHIP WORLDWIDE!! THEYRE GONNA CHARGE YOU EXTRA CUSTOMS FEES...
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Review
#1540103 Review #1540103 is a subjective opinion of poster.
Service
Zumiez Customer Care
1.0
Details

Update by user Feb 01, 2019

My credit card company got my money back. The zumiez *** did nothing at all to assist.

Original review posted by user Jan 01, 2019

I tried purchasing a skateboard from zumiez. I got a pop up saying there is a problem and the order cant be processed. I thought its just a glitch so i tried again and again. Not even sure howmany times. Turns out because im an Aussie with an aussie amex card living in...
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Resolved
Review
#1438350 Review #1438350 is a subjective opinion of poster.
Service
Zumiez Customer Care
Pros
  • That i could order a complete deck as i wanted
Cons
  • Cant use credit card from different country
  • Recieving incorrect or missing order twice
Reason of review
Order processing issue

Rude employees | Zumiez in Sterling Heights, Michigan

2.3
Details
My friends and I (all adults) entered the store to look around at some clothes. Some employees were stocking the shelves and talking amongst each other. I quickly realized that everything we were saying was being mocked by one of the employees to the other. I called the employee an ***hole and we all left. I won’t be shopping here anymore, at least not at that location, which is the closest to my house.
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Review
#1389589 Review #1389589 is a subjective opinion of poster.
Service
Zumiez Customer Care
1.6
Details
This place is GARBAGE DO NOIT ORDER FROM ZUMIEZ.I called and they gave me some *** e3xcuse that tbhe order was sent from TWO DIFFWERENT STORES AND THE CHGARGES WOULD HAVE MELTED AWAY HOWEVER MY BANK HAD TO STOP PAYMENT AND HAD TROUBLE WITH THESE SCUMBAGS.I have ordered...
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Review
#1227926 Review #1227926 is a subjective opinion of poster.
Service
Zumiez Customer Care
Pros
  • Shoes
Cons
  • Being double charged 109 dollars
Reason of review
Order processing issue
Loss
$109
Preferred solution
Full refund
Tags
  • Poor Company Ethics
This store is the worst.I try to avoid it at all costs. If my kid say they need something I try to stick to Tilly's or Vans. an I don't know why I let my son go into this store yesterday but he did and he purchased a sweatshirt. the *** wipe who rang hi up didn't even...
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Review
#1116918 Review #1116918 is a subjective opinion of poster.
Service
Zumiez Customer Care
Cons
  • Cashier
  • No punishment for employees
  • Service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution
2.2
Details
I had tried to purchase a pair of shoes online and pay for at local store being in couer d alane at riverstone in which i was informed they were and i had till 9 oclock to pay at 6 o clock i had went to zumies to pay for the shoes that were on sale and also 50% of the...
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Review
#1045667 Review #1045667 is a subjective opinion of poster.
Service
Zumiez Customer Care
Cons
  • Service and lack of honoring the sales
Reason of review
Order processing issue
1.2
Details
Of course they were to small, so I went to exchange them at a different Zumiez cuz i knew the one i went to originally not have the shoes in her size. Well, neither store would allow me to return, exchange, the shoes. I spoke to a store manager that was very rude and...
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Review
#1032075 Review #1032075 is a subjective opinion of poster.
Service
Zumiez Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
In order to return the one pair she would give me 25$, and I would have to spend 50$ on the new pair I wanted. So I would pay full price for both pairs. The music was loud and I could hardly hear her, and she spoke so rudely. So, basically I have a pair of zumiez...
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1 comment
Anonymous
#1306384

People must learn the difference between no and rude.

Review
#1024454 Review #1024454 is a subjective opinion of poster.
Service
Zumiez Customer Care
Pros
  • Son liked a pair of pants from there
Cons
  • Expense
  • Customer service in the store
Reason of review
Return, Exchange or Cancellation Policy
Loss
$55
Preferred solution
I no longer have the receipt, but the tags are on the item. I was purchased in Novemeber, and I would love to be able to return them. I bought the other pair of pants at full price which was 64$.
1.4
Details
I had 7 online orders shipped to the Zumiez store located at Queens Center Mall, NY 11373. I picked up 4 of them one day and could not carry the rest but the associate told me I could leave them and get them another day and I trusted them which was a huge mistake. I...
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Review
#1012560 Review #1012560 is a subjective opinion of poster.
Service
Zumiez Customer Care
Cons
  • Not getting what i ordered
  • No punishment for employees
  • Customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Deliver product or service ordered
Tags
  • stolen packages
  • Online Order
  • Skateboard Shop
  • Longboards
  • Skate Shoes

Zumiez Reviews

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  4. 5 reviews
  5. 3 reviews
Zumiez reviews

Zumiez Customer Care Review

1.2
Details
Your employees are lazy, dont do thier jobs and just sit on thier *** while customers are needing assistance. They could not answer any questions efficiently and did not offer to build the skateboard I bought for my son. The trainee was made to work the register and started a confrontation with the other employee. Absolutely ridiculous!!!
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Review
#998151 Review #998151 is a subjective opinion of poster.
Service
Zumiez Customer Care
Reason of review
Poor customer service