Received double shipment | Zumiez in Cherry Hill, New Jersey

5.0
Details
Very happy with your customer service department.
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#1732230 Review #1732230 is a subjective opinion of poster.
Service
Zumiez Shipping Service

Online Shipping-Don't Bother Paying | Zumiez

1.4
Details
Paid extra for expedited shipping just to have my items delivered in the time span of their standard free shipping. Ridiculous, Zumies should NOT offer an option for expedited shipping if they cannot come through with it. Basically just taking your money for no reason. Customer service will not reimburse the shipping price and does not give a *** Will not order from here again.
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#1490439 Review #1490439 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Order processing issue

Did not receive shipment that was shipped out on the 21st Next Day Air was supposed to receive by Christmas Eve | Zumiez in O Fallon, Missouri

1.0
Details
An order was shipped out by Zumiez on the 21st was supposed to be received by Christmas Eve I did not receive it now I cannot contact them because they are closed
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#1432546 Review #1432546 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Order processing issue
1.0
Details
be very careful when uyinf from this website as there are several hidden fees which will basically double charge the price of what you are buying, but only untill the delivery guy shows up and if u dont pay more you dont get what u already paid for.... costumere care...
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#1280600 Review #1280600 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Cons
  • Billing practice
  • Not getting what i ordered
  • There is no way to get an explanation from the uk
Reason of review
Pricing issue
Loss
$58
Preferred solution
Full refund

Charged for Vans that were out of stock | Zumiez

1.3
Details
I was never informed that the sneakers I ordered online were out of stock. Waited weeks for delivery and was charge on my credit card but there were no sneakers being shipped to me. I should have been notified they wete not on their way. Will never shop at Zumiez again.
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#1097092 Review #1097092 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Order processing issue

Zumiez - Shipping Service Review

3.1
Details
Last year I ordered a bunch of items from your online site and a hoodie came with the security tag still attached. I needed to drive to the nearest store and ask them to remove it. It was very inconvenient and pretty much negated the reason for shopping online. Again this year we ordered 4 items and a pair of pants came with the security tag attached resulting in another unwanted trip to the mall. I don't know if this is a ploy to get online customers into your stores, or simply incompetence, but it is very poor service either way.
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#1021569 Review #1021569 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Order processing issue

Zumiez Shipping Service Review

I orderes a necklace that was $64.00 and they sent me the wrong one. Turns out it was $146 and 24K so a goid mistake on their part
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#982902 Review #982902 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Order processing issue
1.1
Details
i ordered a 106$ neck less online and they left it on the shelf because it was small, and never shipped it out! then when the day comes i expect it it wasn't here so i call them they tell me they will call me back in less then 30 minutes an hour later i call back they...
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#846234 Review #846234 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Problem with delivery
Loss
$106
Preferred solution
Let the company propose a solution
Tags
  • Delivery nightmare

Zumiez - Shipping Service Review from Ottawa, Ontario

1.8
Details
Absolutely awful company I am in Canada where there are zumiez...I ordered online because they were out of items in store ...received items I did not order ..and doubles of others and items were shipped from states and was charged crazy COD prices as an example ordered a 40$ pair of shoes and paid 16$ shipping and then 32$ COD so paid 48$ shipping on a 40$ item ...CRAZY ...customer service was no help only offering me to ship items back ...at my cost ...and they would refund the item or re ship the correct item ..NEVER buy from ZUMIEZ if you live in Canada
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#747750 Review #747750 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
Pricing issue

Zumiez Reviews

  1. 38 reviews
  2. 16 reviews
  3. 14 reviews
  4. 5 reviews
  5. 3 reviews
Zumiez reviews

Wrong shoes | Zumiez in Wake Forest, North Carolina

1.7
Details
I ordered a pair of shoes on sale at zumiez.com. I received my package promptly (within 3 days). Unfortunately, I received my shoes in a Men's size rather than the Women's size I ordered. So the shoes I got are a size and a half too big. I contacted zumiez customer service both over the phone and online. I received a very unprofessional email from a customer representative basically restating what I was told over the phone: to send them back via mail and they would send me my shoes. The thing is I ordered my shoes half off so who knows if they will still have my size by the time they get back to the warehouse. They did not offer to hold the shoes and did not offer expedited shipping, as I requested. I was told it could take up to ten days, which I believe is senseless when they made the mistake. My main complaint is the lack of professionalism my email from a representative began with "Oh No!", and she never replied to my last message, instead just sent me shipping label via email.
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Review
#643216 Review #643216 is a subjective opinion of poster.
Service
Zumiez Shipping Service
Reason of review
sent me the wrong item